MONDA STUDIO® accepts returns for products purchased from our website within 14 days of the shipment date, in accordance with the following guidelines:

Once received, please check your package for any shipping damage. We are not financially responsible for damage resulting from mishandling by shipper or carrier. All damage claims should be submitted to customer service within 5 days of receipt, since Fed Ex will not honor any claims for shipping damage unless submitted within that time frame. E-mail digital images of the damaged shipping carton to info@mondastudio.com or call MONDA STUDIO® Customer Service at 818-760-4343.

In order to process a return, follow these instructions.

Call Customer Service at 818-760-4343 or email us at info@mondastudio.com in order for you to receive a return label. This return label will cover all shipping costs back to our facilities. Absolutely no returns will be accepted without an RMA number. Please include your name, order number, and reason for return when sending this item back. Print the RMA# number on the outside of the shipping carton. If we have shipped you the wrong product or a damaged product, MONDA STUDIO® will replace it at no cost to you, unless there is a difference in price. Such price difference will either be credited (if lower cost) or debited (if higher cost) to your credit card account.

If you are not satisfied with your product and you are returning an unopened or unused item that isn’t covered by the above conditions, you will be responsible for shipping it back to our facility. Place the unopened/unused product in your order box and include your name, order number, and reason for return when sending this item back. MONDA STUDIO® is not responsible for “lost” returned packages and so we advise customers to use a shipping carrier (Fed Ex, UPS, DHL) which provides a Tracking Number.

Ship to: MONDA STUDIO®
c/o Returns
11252 Magnolia Blvd.
North Hollywood CA, 91601

Any refused shipments or shipments that are non-deliverable, for any reason other than our error, will be immediately refunded less the amount of delivery and return shipping costs. If you have any questions, don’t hesitate to contact us at 818-760-4343 or info@mondastudio.com.

Once the items are received, we will process your return in the order in which it was received. We normally issue a credit or refund within 3-4 days of receiving the item. Be aware that financial institutions (banks) process the credit or refund immediately once notified, but that your credit may take several days before it posts to your account. You will be notified via e-mail once your return has been processed. We also advise that you contact your bank to inquire about when it will post to your account.