At MONDA STUDIO our customer satisfaction is very important to us. Most of our items are handmade handcrafted. Slight variation in color texture and finish, these variations are not considered flaws.

Shipping Damage: When received please check your package for any shipping damage. Any claims should be submitted to customer service within 5 days of receipt. Call MONDA STUDIO customer service number (818) 760-4343. Absolutely No return will be accepted without a MONDA STUDIO return authorization number.

Returns: All returns must be made within a 30 days from delivery in their original condition new and unused. Absolutely no returns will be accepted without a return authorization number. Call our customer service department (818)760–43-43 for it. Inside the box include a note with the invoice number, your name, address, phone number and the RA#. Print the RA# number on the outside of shipping cartoon. MONDA STUDIO is not responsible for unreceived returned packages. Return may be subject to 20% handling and restocking fee.

Shipping: All orders are shipped FED Ex ground unless otherwise specified. Rushed orders are subject for extra charge. Orders received before 11:00 AM Monday through Friday Pacific Time except Holidays are shipped within one to two business days. International (outside US) shipping is available upon request.

Payment Terms: We accept Payment by credit card (Visa, MasterCard, American Express and Discover) company check, or money orders. Please allow 2 weeks for check clearance. 25 dollars fees apply for returned checks.